PRIVACY & DATA PROTECTION POLICY for Avocado Lenses
(Subscription Lens Service Partner of AnnualEyes/Studio Eye Care)
WHAT DATA DO WE COLLECT?
Data we collect when you visit our website
When you access our website, we automatically collect and store some of your data in our server logs and in cookies, which are small text files that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server. This data does not allow us to directly identify you but it does record data related to your browsing history on our website. This includes the pages you accessed; the date and time of your request and referral URL; the date and time at which you accessed them; your search queries within the site; and information about the device you used such as its hardware model, operation system version, unique device identifier, Internet protocol address, hardware settings, browser type, and browser language. You are not required to provide your data if you only want to visit our website. You may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the ‘help’ section of your web browser). That said, refusing cookies is likely to disrupt your navigation on our website, and may prevent you from accessing certain pages or services.
Data we collect when you sign up or when you order products
Some of the services offered on our website require you to register and/or sign up with us. If you want to use these services, we will ask you to provide us with complete and accurate data, and also to inform us if and when your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the services you requested. We collect the following categories of your data: (a) Identification data: including your name, telephone number, e-mail address, Customer ID Prescription, and similar information; (b) Financial data: including the details of your patient’s payment method such as credit card, and (c) IT data: including the pages you accessed; the date and time of your request and referral URL; the date and time at which you accessed them; your search queries within the site; and information about the device you used such as type of hardware and operating system version, Internet protocol address, browser type, and browser language.
HOW DO WE USE THE DATA WE COLLECT?
We only use your data within the limits authorized by current laws and regulations. Sometimes, we shall use your data because the laws and regulations actively require us to do so. We use your data for the following purposes: (a) We use your identification data in order to provide you and your patients with services as per our obligations - ordering and sending prescription contact lenses; (b) We use your financial data to process sales, returns, or replacement orders; (c) We use your IT data to check for errors in our pages and ensure that our pages and data is being correctly read by your device.
HOW LONG DO WE KEEP THE DATA WE COLLECT?
You can see the minimum time limits for data storage below: (a) Identification data - 7 years; (b) Financial data - 10 years; (c) IT data - 7 years.
WHAT DATA DO WE SHARE AND WITH WHOM?
We may share your data with outside companies in order to provide services to you and to optimize your experience with Avocado. This includes: (a) Identification data - Yes; (b) Financial data - Yes, (c) IT data - Yes. We share elements of your data with (a) Alcon, (b) Bausch & Lomb, (c) CooperVision, (d) Johnson & Johnson, (e) companies participating in product logistics and delivery, and (f) manufacturer rebate processors (selected by the manufacturer).
WILL YOU SHARE MY SALES DATA BETWEEN MANUFACTURERS?
No. Avocado will never share your individual practice’s sales data from one manufacturer with other manufacturers.
HOW DO WE PROTECT DATA?
We have measures in place to protect your data against unauthorized access, use, or disclosure, including without limitation. This includes the following: (a) We implement and maintain sophisticated technical measures to ensure that your data is recorded and processed in complete confidentiality and security; (b) we implement and maintain appropriate restrictions on access to your data, and monitoring of the access, use, and transfer of data; (c) all employees who have access to your data are required to enter into non-disclosure or similar agreements, which imposes obligations for them to comply with our data privacy and confidentiality requirements; (d) we require any business partners and third party service providers with whom we may share your data to comply with any applicable data privacy and confidentiality requirements; (e) we provide data privacy training on a regular basis to our employees and third parties who have access to data.
WILL YOU SELL MY DATA?
Avocado will never sell doctor or patient information to 3rd parties. This information will only be shared with parties required to provide and optimize services to you and your patients - the manufacturers, their delivery companies and rebate processors.
IF I CANCEL WITH AVOCADO, WILL YOU CONTACT MY PATIENTS?
Your and your patients’ information belongs to you. If you quit Avocado, Avocado will not contact your patients other than to provide them with information they may need regarding discontinuation of Avocado services which will be stopped.
WHAT RIGHTS DO I HAVE?
Under applicable data protection laws and regulations, you have the following rights: (a) Of access to, rectification of, and/or erasure of your data; (b) to restrict or object to its processing; (c) to tell us that you do not wish to receive marketing information; (d) in some circumstances, to require certain of your data to be transferred to you or a third party; (e) to the extent our processing of your data is based upon your consent, to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal. If you do not feel satisfied following this interaction, you may also lodge a complaint about our processing of your data with a Data Protection Authority.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we may send you an email. Generally, you may not opt out of these communications, particularly as they are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.